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Myths about automation

Michał Forystek CEO

A lot has been said about automation, but the number of activities undertaken in this area is limited. In addition, the name “robot”, borrowed from the USA is not very accurate and is poorly associated with Polish. As a result, many myths have arisen around RPA and today I would like to deal with a few of them in this post.

RPA is only used to eliminate jobs

It is true that companies involved in the implementation of automation solutions, including ours, make business analysis in terms of savings potential. However, it is not true, that customers interested in RPA focus primarily on the number of vacancies. In most cases, organizations implement RPA solutions to relieve people, not replace them! Other motivators for RPA operations are improving operational agility and improving the quality of processes. The first case is in organizations where specialized processes with limited capacity (e.g. one work station) block other operational processes. The second is when the company is exposed to high financial or legal risk in the event of a mistake in the process.

RPA makes sense only with mass processes

The decision to implement RPA for mass processes is actually easier to take due to the very high saving potential. However, this doesn’t mean that automating processes with low and moderate volumes makes no sense. First of all, RPA has economic justification, usually for processes carried out by two people. Second, shortening lead times and improving quality are less of a business matter than purely financial savings.

RPA requires expensive licenses

Robots implemented as part of RPA projects are small programs. As with other types of software, we have two options. First option is to use solutions based on licenses (quite expensive - it's true). The main advantages of such an approach are shorter implementation time, the possibility of implementation with limited technological competences, and producer support. The second option is to create original robots. Although it requires expert knowledge and dedication of more time, it does not require the company to purchase any licenses. This option allows automation of small volume processes.

Automation requires a complex IT environment

The way it works is the main feature that distinguishes a typical program from a robot. The robot functions in a man-like manner and is based on elements displayed within the user interface. This is important in the implementation of RPA, because the robot can be installed on a specific workstation, such as a laptop. In this situation, the company may not have any IT environment. More complex infrastructure becomes indispensable when managing large automation systems consisting of several dozen or several hundred robots.